At Sensible Home Services, we respect your privacy. This privacy policy outlines how we collect, use, and protect your information when you visit our website.
When you visit our website, we may collect the following types of information:
This includes your name, email address, phone number, and address when you fill out our contact forms.
We collect information about how you use our website, including your IP address, browser type, and pages visited.
We use the information we collect to:
Provide you with services and respond to your inquiries.
Improve our website and services based on user feedback.
Send you updates, promotions, or other information that might interest you, if you opted in.
We do not sell or rent your personal information to third parties. We may share your information with trusted partners who help us operate our website and provide services, as long as they agree to keep this information confidential.
We take the security of your information seriously. We use reasonable measures to protect your personal information from unauthorized access, use, or disclosure.
You have the right to:
Request access to the personal information we hold about you.
Request that we correct any inaccuracies in your personal information.
Request that we delete your personal information, subject to certain exceptions.
Sensible Home Services LLC may send SMS/text messages to customers and prospects who voluntarily provide their mobile phone number and give clear consent to receive text messages from us.
SMS messages may include appointment scheduling, appointment reminders, service updates, estimate follow-ups, customer support responses, and, only when separately authorized, promotional offers or marketing messages.
By opting in, you agree to receive text messages from Sensible Home Services LLC at the phone number you provide. Message frequency may vary depending on your interaction with our company. Message and data rates may apply.
You may opt out of SMS messages at any time by replying STOP to any text message. You may also reply HELP for assistance or contact us directly at 615-400-8500.
SMS consent is not shared with third parties or affiliates for marketing purposes.
Your phone number and SMS opt-in information will only be used by Sensible Home Services LLC and our service providers as necessary to deliver the messages you requested.
Our website may use cookies to enhance your experience. Cookies are small files stored on your device. You can choose to accept or decline cookies through your browser settings.
Sensible Home Services LLC uses cookies, pixels, analytics tools, session replay tools, and similar technologies to improve website functionality, monitor performance, better understand visitor behavior, and improve customer experience.
These technologies may collect information including but not limited to:
We may use trusted third-party service providers and platforms, including website analytics providers, advertising services, customer relationship management (CRM) systems, scheduling platforms, booking systems, communication tools, and marketing providers that place or access cookies and similar technologies on our behalf.
Tracking technologies may be used to:
Some cookies are essential for website functionality and cannot be disabled without impacting website performance. Other cookies may be controlled through browser settings or applicable consent tools.
You may choose to disable or restrict cookies through your web browser settings. Please note that some website features, scheduling tools, forms, or chat functions may not work properly if cookies are disabled.
We do not sell personal information collected through cookies or tracking technologies. Information collected through cookies is not used to share SMS consent data with third parties or affiliates for marketing purposes. SMS opt-in data and consent records remain confidential and are used solely to provide requested communications.
Sensible Home Services LLC takes the protection of customer information seriously and implements reasonable administrative, technical, and physical safeguards designed to help protect personal information from unauthorized access, disclosure, misuse, alteration, or destruction.
Security measures may include, but are not limited to:
Secure website hosting and encryption technologies where applicable
Access controls and account permissions for authorized personnel only
Password-protected systems and software platforms
Secure customer communication systems
Monitoring and safeguards intended to reduce unauthorized access or misuse of information
We work with reputable third-party vendors and service providers for services such as website hosting, payment processing, scheduling, customer communication, CRM systems, marketing automation, analytics, and customer support. These providers are contractually or operationally expected to maintain reasonable safeguards for the protection of customer information.
Customer information is only accessible to employees, contractors, or service providers who require access to perform legitimate business functions.
Although we use commercially reasonable efforts to safeguard personal information, no method of electronic transmission, internet communication, or data storage is completely secure. As a result, we cannot guarantee absolute security.
Customers should avoid transmitting highly sensitive or confidential information through unsecured communication channels.
SMS consent records, mobile phone numbers, and messaging preferences are maintained as confidential customer information and are not sold, shared, rented, or disclosed to third parties or affiliates for marketing purposes. Message data is only used to facilitate communications requested by the customer, including appointment confirmations, service updates, and customer support communications.
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on our website. Please review this policy periodically for any updates.
If you have any questions about this privacy policy or our practices, please contact us at:
Email: info@sensiblehomeservices.com
This privacy policy is straightforward and covers key points without excessive jargon or marketing language. Feel free to adjust any contact details to match your company’s information.
